Privacy Policy

Introduction

Welcome to X Media Downloader ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our browser extension.

By using X Media Downloader, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account or subscribe to our Pro plan, we may collect:

• Email address
• Payment information (processed securely through Paddle or PayPal)
• Account credentials

Usage Information

We may automatically collect certain information about your use of the extension:

• Extension version
• Browser type and version
• Usage statistics (number of downloads, features used)
• Error logs and crash reports

Information We Do NOT Collect

We want to be clear about what we don't collect:

• Your browsing history
• Content of tweets or profiles you view
• Downloaded media files or their content
• Your X/Twitter credentials or authentication tokens
• Personal messages or private communications

How We Use Your Information

We use the collected information for:

• Providing and maintaining the extension functionality
• Processing payments and managing subscriptions
• Sending important updates and notifications about the service
• Improving and optimizing the extension
• Providing customer support
• Detecting and preventing technical issues
• Complying with legal obligations

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit using SSL/TLS
• Secure storage of personal information
• Regular security assessments
• Limited access to personal data by authorized personnel only

All downloaded media files are stored locally on your device. We do not have access to or store any of your downloaded content on our servers.

Third-Party Services

We use the following third-party services to provide our service:

• Paddle/PayPal: For payment processing. These services have their own privacy policies governing the use of your information.

We do not sell, trade, or rent your personal information to third parties.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Export your data in a portable format
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

Data Retention

We retain your personal information only for as long as necessary to provide the service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: